Who we are
TenderFlow is provided by ESC Support Ltd, a company registered in England and Wales (company number 16718827). Our registered office is 02 Honey Street, Manchester, England, M8 8RG. You can contact us at support@escsupportltd.co.uk.
By creating an account or subscribing, you agree to these terms. Our privacy notice explains how we use your personal data.
What TenderFlow does
TenderFlow collects public procurement notices from official UK sources, such as Find a Tender, and helps you search them, save them and get alerts that match your business. We are an independent information service and are not connected to any government body.
We work hard to keep the information accurate and up to date, but we copy it from the buying organisations' own notices and cannot guarantee that it is complete, correct or current. Always check the official notice, linked from each tender, before you decide to bid. We do not submit bids or deal with buyers for you.
Your account
- You must be 18 or over to create an account.
- Give us an email address you control, keep your password secure, and do not share your account. You are responsible for what happens under your account.
- You can delete your account at any time from your preferences. If you have an active subscription, cancel it first.
Plans and prices
The Free plan lets you search and browse opportunities, save tenders and see your matches. The Pro plan adds full tender details, official notice links, email alerts, a custom delivery schedule and CSV export.
Pro costs £12.50 a month, including VAT where it applies. There are no other charges. We take payment through Stripe, our payment provider, and we never see or store your card details.
How your subscription works
- We take the first payment when you subscribe, and Pro starts straight away.
- Your subscription renews automatically every month on the same date you first subscribed, and we charge £12.50 each time until you cancel. If a month has no such date (for example the 31st), we charge on the last day of that month.
- Your billing page shows the date of your next payment. Receipts and invoices are available from the billing portal.
- If we change the price, we will email you at least 30 days before the new price applies. You can cancel before then if you do not want to pay it.
Cancelling
You can cancel at any time from your billing page. Cancelling stops the next renewal: you keep Pro until the end of the month you have already paid for, and we will not charge you again. Until that date you can change your mind and restart your subscription from the same page, with no break in access.
Refunds
14-day money-back guarantee. If you are not happy, email us at support@escsupportltd.co.uk within 14 days of your first payment and we will refund that payment in full. You do not need to give a reason or use any particular form. We will cancel your subscription, end your Pro access, and refund you to your original payment method within 14 days of your request. Your bank may take a few more days to show it.
This guarantee covers your first subscription only. It does not cover later monthly renewals, or a new subscription after we have already given you a refund.
After the first 14 days, we do not refund part-months when you cancel. You keep Pro until the end of the month you have paid for. This does not affect your legal rights: if the service is faulty or not as described, you may be entitled to a repair, a price reduction or a refund.
If you are a consumer, you also have a legal right to cancel within 14 days of subscribing. Our money-back guarantee gives you at least as much as that right, because we refund in full even though you have already been able to use Pro.
Failed payments
If a monthly payment fails, Stripe will try again over the following days and may email you. Pro access pauses until a payment succeeds. You can update your card in the billing portal at any time. If payment still cannot be taken, your subscription may end.
Promo codes
Promo codes give free Pro access for a set time. They have no cash value, cannot be exchanged, and are one per person. Pro access from a promo code ends automatically, and we never charge you for it.
Using the service fairly
You may use TenderFlow, including CSV exports, for your own business purposes. You must not:
- copy, scrape or resell our catalogue in bulk, or use automated tools to download it;
- try to get around plan limits, security measures or rate limits;
- interfere with the service or use it to break the law;
- share your login with other people. Each person needs their own account.
Tender notices are published by public bodies and remain subject to their own terms, such as the Open Government Licence.
Availability and changes
We aim to keep TenderFlow available at all times, but we may need to pause it for maintenance or updates, and the official sources we rely on are sometimes unavailable. We may improve or change features. If we make a change that significantly reduces what Pro includes, we will tell you in advance, and you can cancel and receive a refund for any whole months you have paid for but not yet received.
Suspending or closing accounts
We may suspend or close an account that seriously or repeatedly breaks these terms. If we close your account when it is not your fault, we will refund any payment for time you have paid for but not yet received.
Our responsibility to you
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable. You have legal rights for digital services under the Consumer Rights Act 2015, and these terms do not affect them.
If you use TenderFlow for business, we are not liable for loss of profits, revenue, contracts or business opportunities, including a tender you missed or did not win, or for any indirect loss. Our total liability to you in any 12-month period is limited to the amount you paid us in that period.
Changes to these terms
We may update these terms, for example to reflect changes to the service or the law. We will show the date of the latest version on this page. If a change significantly affects you, we will email you at least 30 days before it applies, and you can cancel before then.
Complaints and disputes
If something goes wrong, email us and we will try to put it right. These terms are governed by the law of England and Wales. If you are a consumer, you can bring a claim in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of that country.